RETAIL SOLUTIONS

In retail, the shopper's experience is everything. It's how browsing becomes buying, customers become brand advocates and how you, the retailer, influence the purchase path. With the retail solutions offered by Our Technologies, you have a partner with the industry knowledge, consumer insight and retail mobile technology solutions to help you build experiences that connect with shoppers and keep them coming back. Learn what's next with our expert insights, resources and trends, so you can be ready to build a stronger business, today.

CONNECT WITH SHOPPERS

With the right tools you can now know what your shoppers want before they do.
Customers enter your store often already educated in your offerings, thanks to mobile phones and applications. Using beacons, Bluetooth® and Wi-Fi® together, you can now continue to market directly to them in your store. The same holds true for your field sales and service solutions.

Enabling Staff

You ask your associates to do more than ever before. With the right tools, they can.
With Our solutions, they're now able to make sure inventory is on the shelves with point-of-sale solutions that connect the showroom to merchandising and inventory management; and our communications tools make it easy for you to locate and engage your staff.

EMPOWERING I.T.

When I.T. doesn't have to do everything, they can do anything.
Having advanced infrastructure management tools not only drives down costs, it empowers your I.T. team to focus on mobile solutions and device management that will make your business successful. It also allows sharp focus on wireless communications for you customers, associates, and staff.

CUSTOMER ENGAGEMENT

BUILD RELATIONSHIPS, CREATE MEMORABLE EXPERIENCES AND CONNNECT WITH SHOPPERS

The most common questions from customers are: Do you have this in another size? Or in another color? How much does it cost? Are your associates prepared to answer or can your customers use technology in your store to find the answer themselves?

Arm your associates with enterprise-class handheld computers with access to product information, enterprise-wide inventory status and the ability to take payment in the aisle. Interactive kiosks let customer get answer to questions and guest Wi-Fi® keeps them connected in your store. These tools help you create personalized experiences that drive sales and keep customers coming back.

SITUATION

A customer enters your store. As a loyal customer, Customer already has your store app on her mobile phone and has previously opted-in to use your guest Wi-Fi. Connecting to her history, you see that she has recently been searching for dresses, jewelry and shoes. You don’t know that She has a wedding to attend next weekend, but you do know how to help her find what she needs – and maybe a few things she will want to complete her outfit.

SOLUTION

Using beacons, Bluetooth® and Wi-Fi together, you can market directly to Customer using MPact Platform for Mobile Marketing Technologies. Your targeted messages help her find her way around the store and offer her a deal for today only, while her dwell time alerts you to send an associate to check on her. Your associate uses her mobile computer to check inventory and order the one item not available in your store – but in a store a few miles away – and have it shipped to arrive in time for the wedding.

RESULTS

Increase sales and customer satisfaction with always up-to-the-second, chain-wide inventory information – whether the merchandise is in the store, in another store, at the warehouse or in transit
Engage shoppers by personalizing their experience based on their history and preferences
Drive satisfaction by empowering managers, associates and self-service kiosks to provide immediate assistance
Facilitate up-selling and cross-selling with guided selling tools

WELCOME TO THE NEW RULES OF IMPACTFUL CUSTOMER ENGAGEMENT

When a shopper, guest or diner enters your establishment, you want to deliver the kind of service that will earn loyalty and repeat visits. And with MPact from Our Business Partner Zebra Technologies, you can. With our unique locationing technology, you can automatically provide every customer who walks in your door with the most customized and personalized experience possible, on every single visit.

WIRELESS COMMUNICATIONS

THE CONNECTIVITY AND DATA NEEDS OF CUSTOMERS AND ASSOCIATES ARE GROWING

Today’s shoppers want easy connectivity, immediate access to information and associates who can quickly and accurately answer their questions. That’s why it’s critical for retailers to implement secure, robust and reliable communications systems that give customers the wireless experience they expect, and the secure access that associates depend upon.

CUSTOMER SELF SERVICE

TODAY'S SHOPPERS ARE INCREASINGLY MORE CONNECTED
Whether shopping online, in your store, or on a mobile device, customers expect access to the same wealth of information and a consistent experience across all channels. Our self-service solutions provide the information shoppers want – when and where they want it – to make shopping an engaging experience. Give your customers in-store access to technology so they can find the information they need to make a buying decision.

STAFF COMMUNICATIONS

THE FIRST STEP TOWARD A SMARTER, ENABLED ASSOCIATE IS FAST, FLEXIBLE COMMUNICATION
Connect associates in your stores and workers in your distribution centers with integrated voice and data across devices and networks with Our Workforce Connect software. Coordinated activity – oriented around real-time information – leads to efficient in-store operations and fulfillment. Tasks, work orders, text messages, and calls can be initiated, routed and escalated to help you get the most out of your staff. And, with every associate connected to each other and real-time information, they can make better decisions to respond to customer needs and improve the shopper experience

POINT OF SALE SOLUTIONS

EXPEDITE CHECKOUTS AND CREATE LOYAL CUSTOMERS
Sometimes, the only interaction shoppers have with your organization comes at the retail point of sale. Our Point of Sale (POS) solutions combine our scanning, signature capture and payment device technology, mobile computers and wireless infrastructure with partner applications to improve customer service while helping sales associates increase the efficiency of transactions.

From line busting to taking payment anywhere in the store, our Mobile Point of Sale solutions can help you improve customer satisfaction with reduced wait times and more personalized service – and increase associate productivity and sales.

LET USCAN ENTERPRISE INC HELP YOU DESIGN A SOLUTION TO MEET YOUR NEEDS.